Saturday, November 12, 2011

Alarm bells ring over Groupon discount deals

Reduction Groupon offers customers online complain about the lack of communication and service that has never happened

. In August, I paid £ 39 for an agreement that seemed Groupon offer a complete service for my gas boiler by a company called Homecall +. The money was deducted from my credit card the next day, and since then I tried to get a reservation for Homecall + to enforce the agreement.

At first I used the online reservation form (as shown on the coupon), and waited more than 10 days it says it will be to answer. I did it twice, then left for three weeks in September.

On October 3 to a new application and nothing happened again. The site Homecall + email address to contact David Needham. So I did, but received no response. I contacted the company by phone - 0800 the number rose to a mailbox that was full so I could not leave a message.

I complained Groupon, which gave me the email and phone number had already tried.

This is the second bad experience I had with Groupon. I had already bought the teeth whitening, which costs £ 119. On the day of the appointment, the teeth called to say that the reservation has been canceled. When asked why, they told me to talk directly with Groupon. I solved the problem of tooth whitening with the seller, but I am even closer to my boiler any service.

JL, London

. I recently purchased a good Groupon for a full inspection service gas boiler with Homecall £ 39 + (value claimed was £ 125). I managed to engineer to come on October 10 and asked to be at home hour 08:00-18. The engineer finally appeared at 7:30 pm, after working, he says, every day from 8 am

The only problem is that he managed to get my boiler with a gas leak. As a result, I had to call a boy who, fortunately, came and established. I tried to contact Homecall + but not answered the phone. Groupon told me they would investigate the matter, because it seems that many people seem to have problems with Homecall +.

PW, Leicester

. I Groupon

to book two teaching sessions in the SNO! Zone in Milton Keynes at a cost of £ 180 for my family. I was informed at the time that lessons can be taken until Dec. 1 and it seemed a good deal. When you try to book classes early October, I said, SNO! Area not sessions during the evenings or on weekends after the expiration date offer. Classes were only during the week. This was due to what he said was "unprecedented demand". Since my coupons were for a lesson in the family, and my children are of school age, it seems reasonable to insist that my children take to school to illegally use the check. Three weeks later and have not had any response from the service address of the customer email Groupon and I still go through your phone line.

RF, London

Groupon meeting with retailers who want to grow their businesses quickly to the people through the door. A beauty salon, for example, could offer facials 100 at a discounted price, usually at least (alleged) half price, and if 100 people sign the agreement goes through.

consumers pay Groupon, which takes its cut and spent the rest of retail partners. A link that occurs, and the hope is that customers will spend more money with this retailer in the future.


The company was a huge success of the Internet, and in the news last week when it floated on the New York Stock Exchange. The cost of creating value for the company at a cost of £ 7 billion, of which some might think is surprising since it is still a profit, despite more than 116 million subscribers.



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