Saturday, February 16, 2013

FTC Declares Rachel From Cardholder Services 'Enemy Number 1'; Files Complaints Against Five Scammy Robocollers

Few weeks ago, we found that the FTC will provide up to $ 50,000 to anyone who could help stop the "Rachel from cardholder services" robocalls. It seems that you do not really need much help, as the agency filed a complaint against five operations based in Arizona and Florida (why is it that many seem scammy operations based in Florida and Arizona? ). FTC head Jon Leibowitz exaggerates his enthusiasm for the organization robocalls:
"At the FTC, Rachel Cardholder Services is public enemy number one," said FTC Chairman Jon Leibowitz to. "We are addressing the use illegal robocalls in law enforcement and technical solutions to this problem. "
course, I think it is important not to confuse what the real problem is. While robocalls are illegal and annoying, the real problem is not the vocation, but

scams behind calls

. Essentially, they are trying to get people to spend money for services that were never delivered.

robocall
In cases announced today, the FTC alleges that the defendants make automatic calls to consumers, usually with a recorded message from "Rachel" or other person " Cardholder Services. " calls to have a "strong message" about the possibility of reducing the high interest rate credit cards. Consumers are encouraged to "press 1" to connect to a live representative, or "press 2" to stop receiving these calls. Consumers who flock 1 are connected to telemarketers. Most consumers have no way to screen calls with caller ID, because the incoming number is often called "false" or in the form of a wrong number. In many cases, the name of the caller ID is as generic as "Card Services", which provides little information about the caller.


According to the FTC, consumers who hit a live telemarketer then started allegedly misleading offers that interest rates on credit cards significantly reduced, sometimes to a minimum 6.9 percent or even zero. Telemarketers would ensure that the reduction of interest rates on cards save consumers thousands of dollars in financial expenses over a short period of time and allow them to pay the balances faster. Some telemarketers claiming that consumers would save at least $ 2,500 in finance charges, and will be able to pay their salaries two to three times faster without increasing your monthly payments.
In some cases, according to the FTC, telemarketers say they call the credit card company for consumers. In other cases, you use "" Cardholder Services to suggest a relationship with a bank card or credit card. If the consumer expresses interest in offering reduced rates, the telemarketer makes sometimes called "audit" to determine whether the consumer qualifies. Consumers provide their personal and financial information, and then put on hold while the "audit" is complete. According to the FTC, "verification" is usually used only to determine whether consumers have sufficient credit on their credit cards to pay the company.
The charges against operations include two counts of making false statements and violation of telemarketing laws, but it seems that misrepresentation / fraud substance is commercial much greater. Instead, however, the FTC seems to focus the publicity in their "struggle against automated calls." I realize that may generate publicity, but it is the fraud aspect of greater sharing
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