Fire Alarm Companies

Robert Ziegler is always less than 1 Mbps to 'up to 20Mbps' broadband connection when you should get about 12Mbps. Is there anything he can do?

Tried for many months I 've, the speed of my broadband, which is located generally at less than 1 Mbps to improve. The service - from the Demon - advertised at a maximum of 20 Mbps. Mac - I've checked the wiring, routers and all security and firewall on my computer.

After many phone calls and tests, said demon, that the resistance on the copper line connecting my house to the exchange is too low to provide a complete signal, without the connection support, so they have it capped at 2 Mbps, but I have never get, dass

Should I pursue Demon or BT? Get a new telephone line? There is a special circle in hell for people with this kind of problem?
Robert Ziegler

As you have discovered in our new competitive broadband market, the buck often doesn 't stop anywhere. Demon is your Internet Service Provider (ISP), but it sounds as if your broadband is actually from BT Wholesale. However, Openreach looks after the "local loop" part of the network from the central office to your home. Openreach will be affected if Openreach, BT Group, but BT is not just another customer to be treated, and you are not a customer.

Alternatively, you have a demon sold "unbundled network" service, under Ofcom 's LLU (local loop unbundling) system. This means that a company other than BT to install equipment in the local BT Exchange, although Openreach is still looking for anything that exchange between the 's MDF (main distribution) and your home. Demon is therefore in the possession of the part of Cable & Wireless (C & W).

Either way, you're a demon customer, and it 's \ demon's job to clarify, with its suppliers, whether BT or Openreach or anyone else. Unfortunately, this depends of demons recognize that the service is defective, and are willing to pay to get it fixed. Since the cost could go for a Openreach to ? 150 or more to run, I \ assume "d, it means demon would be a strong loss in the broadband account.

The crucial question is whether you even more than the minimum speed. Test your connection with BT 's speed tester that will tell you, is the upload and download speeds configured for your line. Check the results for a statement that is in my case: "is the allowable speed for your connection from 16.000 to 38.717 Kbps". For your line, could the speed limit from 1.200 to 4.000 Kbps, or even lower. If so, could demon argue that if you get 're 1Mbps, the line is operating normally.

I 'll requires that your router is started by him for 3 minutes, then again new, and that you run speed tests with different computers plugged directly into the router. Maybe a friend can be round with a laptop - - If you speed tests with another Mac or a Windows PC can be executed, then you can ensure that your machine is not part of the problem. You should also trace route to check a couple of remote locations that the backbone network is functioning properly.

Then log into your router to see what's happening on your line. The information is technical in nature, but the fawn-line forum has some good leaders, including Line Stats - Declaration and the excellent How to interpret your ADSL line statistics. You can not understand the details (I don 't), but you can use it to obtain an estimated line speed. You can help the numbers in a fawn-forum or in the forum to think Demon broadband, where users seek expert.

If everything else seems to be working correctly, then perhaps your slow speed is due to a fault in the "local loop" connection or in your local telephone exchange. Local loop problems are commonly caused by some use of aluminium instead of copper wire, badly soldered joints (all connections reduce ADSL speeds), electromagnetic interference (ie, noise) or your house's internal wiring. The best way to find out is to have an OpenReach engineer come to your house and perform an SFI test (it stands for special faults investigation), including a PQ (pair quality) test.

If the network is fine and unbundled the test, may be the fault at the exchange. You might try asking for a "lift and shift work". This separation is an engineer from an ADSL-rack (a digital subscriber line access multiplexer or DSLAM) in the exchange and connection to one another.

If all else fails, the easiest solution is probably to change your ISP and ask for a demon MAC (Migration Access Code) may be your complaint taken seriously. However, if the error in the local loop, this will not solve the problem. You can in fact only "walk" from a single source of BT Wholesale ADSL to another provider of BT Wholesale ADSL.

If you should change your ISP, check your local exchange at Sam Knows. This will tell you what services are actually available, including BT Wholesale ADSL Max, LLU and services from each O2/Be, TalkTalk / CPW, Virgin Media (Cable), and so on. Plusnet also has a useful exchange status checker. In my case showed the SPI and attend Eclipse test that my local network was excellent, and I 'solved' a new intermittent fault in the local exchange by BT to upgrade to Infinity.

I checked your line with BT Broadband online checker, and (without checking) estimated that you should get 12Mbps. You should also check the speeds some of your neighbors by they are getting or by entering your zip code to broadbandspeedchecker.co.uk. It makes sense with which vendors seem to offer the best speed locally, although this does not guarantee that you're going to get a good connection.

Incidentally, the majority of your problems as easily whacking a WiMax mast on the roof of every local BT exchange will be solved. WiMax (802.16) is like Wi-Fi (802.11), but it works with up to 30 miles and delivers speeds of up to 70Mbps, 10Mbps is more common though. ? 40 - WiMax is in some PCs (not Mac) and Wi-Fi/WiMAX Mini PCIe cards cost ? 30 built. WiMax is apparently not interested in the British government, and you will struggle to find a local service. However, Wikipedia lists services in Central London, Milton Keynes, Newcastle-upon-Tyne and Kent, among others.